We will gladly answer any of your questions about TronicsCenter.com and the service we provide!
Hopefully this FAQ page will answer all of your questions. If not, feel free to email us at Support@TronicsCenter.com and we will respond promptly!
Q: How does the whole process work?
A: First, submit your device’s specifications through our email and instantly receive a price quote once your email submitted . along with the specs that you submitted. once you replay to our quote email and accept the quoted price please include your personal information and product serial number. Immediately after your Quote Acceptance response you will receive an email from us containing your quote information
(and a request to submit your serial number if you haven’t already). We will then email you back to confirm your quote also shipping address . Please package your item securely, attach the shipping label and ship it to us . After shipping out the product /s update us with tracking number and the Carrier. When we receive your item, you will receive an email from us letting you know that we got it. We then wipe your gadget/s drives clean securely , reload the operating system, test the functionality and finally confirm your device meets the specifications you originally informed us by email. At this time we send an email letting you know that your money is on the way and we issue payment via company check or PayPal ! Depend on your choose .
Q: Do you buy locked or managed devices?
A: We do not purchase devices that are iCloud locked, under Device Management Software supervision, part of Apple’s DEP program, or have been reported stolen. It will be the seller’s responsibility to pay for return shipping in the event the device cannot be unlocked and needs to be returned.
Q: How long does it take to receive payment?
A: This depends on how far away you are from our locations and what payment method you choose. Payment is usually issued within 1-3 business days of TronicsCenter.com receiving your item. Need your item processed more quickly than please just let us know! If you choose to be paid by company check, USPS First Class delivery of payment takes 2-6 days to arrive, for most locations, from the day payment is issued. PayPal payment is instant and will show up in your account the day it is issued. Total timeframe is as follows: Generally, it takes 2-5 days for us to receive your item after you ship it depends on post office processing . Once we receive your item, you will receive an email from us letting you know that it has arrived at our facility. Processing of your device, which includes wiping the device for your security and performing our QA steps to verify the device matches the quote, will take approximately 2-4 business days. If you require expedited processing, please let us know in advance of us receiving your item. At this time, payment is issued if your item checks out. If you requested PayPal payment you will receive the funds instantly. If you requested a company check, it will take 2-6 business days from this point for you to receive the check via USPS first class mail. We strive to provide the fastest turnaround possible in order to get you paid quickly. In rare circumstances your item may require additional testing and in this case we will notify you via email immediately and let you know the status of your item.
Q: Why should I use TronicsCenter.com and not another service?
A: TronicsCenter.com offers the best customer service and the best payout prices. We are available 7 days a week to answer your questions via email, live chat, or telephone. We make the process of selling your Apple products as simple and as painless as possible, while keeping you informed via email every step of the way. You gain peace of mind by not having to worry about scammers on eBay or Craigslist! Our friendly, professional staff is here to make sure you are fully satisfied and paid fast. TronicsCenter.com as being a great place to resell used working or broken electronics devices. We do everything we can to make our customers lives easier!
Q: How do I know that TronicsCenter.com is not a scam?
A: Our Company has been in business since 2015 and has been branded as TronicsCenter.com . We have been active on eBay and Amazon for more than 5 years and boast a 100% positive feedback rating, a Top Rated Plus Seller rating, Click here to see our feedback on eBay. We are reliable and deserve your trust!
Q: I’m nervous that I will send my Apple product off to you and not get paid ! Convince me otherwise !
A: We will send your payment via check or PayPal payment as soon as we receive and test your device. We have paid every customer that has ever sent us a device. Feel free to check out our feedback from some of our customers. Also You May Give us a call at (747)477-6974 if you would like to speak to someone in person about how our process works! We would love to take some time to speak with our customers!
Q: Am I guaranteed to receive the payout amount I am quoted?
A: As long as you accurately described your item, then YES. If the electronics Gadget/s device that we receive does not match the original description you gave, we will email you Back and let you know the new quote and let you know why we are revising it. If you wish to proceed, we will process your device and issue payment. If you decline the revision, we will ship your item back to you, provided you pay the return shipping costs.
Q: What happens if the item I am selling you is not up to the quality I specified? Do you guys contact me or just send it back?
A: If your electronics Gadget/s device product arrives “not as described” we will email you and explain to you how it differs from your description. We will give you an updated quote based upon the actual condition. Most of the time our customers agree with our revised quote, as we always try to be fair. If you are not satisfied with the revised quote, we will return the item to you, provided you pay return shipping costs.
Q: How long is my quote good for?
A: Your quote is locked in and valid for 30 days. If it is going to take you longer than 30 days to send in your item, please send an email to at Support@TronicsCenter.com to let us know and see if your quote needs to be revised.
Q: Is my personal information safe that I submit through email to your Company ?
A: Yes. We do not share or sell any customer information including email, phone number, or address with any other person or company.
Q: There is a problem with my LCD on my laptop and I don’t see an option for that What should I do?
A: If there is a problem with your item such as not powering on or not working properly , please accurately describe the problem in the “email ” . Note that the quoted amount that you will receive after you submitting email to us will be provide to you through email. We will email you back with a custom quote for the problem as soon as possible!
Q: Will you delete my contacts and photos when I sell you my iPhone, iPad or other any electronics gadgets device?
A: Yes, we completely and fully wipe clean and restore every device we purchase to factory settings, including iPhones and iPads or any other Gadgets device We would never share your information with another individual or company. Most people erase and reset their iPhones before they ever send them to us and we wipe and restore them again after we receive them!
To do this yourself for iPhone and iPad, first back up your device to iTunes or to the iCloud. Next, go to the Settings, select General, select Reset, and then select “Erase All Content And Settings”. Confirm this choice and your device will begin to wipe and restore itself. also you may do your own research and some youtube video etc…
Q: Can I sell you my device if I live outside the U.S.?
A: Yes, we purchase devices from all over the world as long as you can ship your electronics Gadget/s device/s to our location
Q: I have multiple items to sell, what should I do?
A: it does not matter how many item you have ! any quantity you are interested in selling, you may email us the information regarding all items once we receive your email you will receive a custom quote from us via email .
Q: Will you buy my item if it is broken?
A: Yes, we buy electronics products for parts as well . Please email us with info regarding your electronics device/s with accurate problem like “does not power on,” “water damage,” ” broken LCD”, etc… than we may ask for “additional information” as soon as we get all necessary info We will email you back to let you know a custom quoted amount .
Q: My electronics device has a lot of expensive software loaded on it, shouldn’t it be worth more?
A: No, software is of no value to us, as we completely wipe every electronics device we receive. Selling software without a valid license is illegal.
Q: How do I ship you my item?
A: Pack up your item in the original box with the original foam inserts if you have them, and then place that box inside a second box for security purposes. If you do not have the original box, package your item in a box that is big enough to allow for the use of plenty of bubble wrap to ensure that your item will not be damaged. After you have safely and securely padded and packed your item in the box using lots of bubble wrap , tape the label on top of the box and then you are ready to drop the item off at any local post office location. You can also take your item to local post office and have them professional pack your item to ensure that it arrives safely. We will email you when we check the item in and once more after it is tested and ready for payment.
Q: Is my item insured when I ship it to you?
A: You have option to insure you package at the post office for some cost , also please note that Damage due to poor packaging is not covered by carriers insurance and will be the customer’s responsibility. We strongly recommend having the item professionally packed in order to guarantee insurance coverage. If the item(s) are not properly packed and arrive damaged, post office will not honor an insurance claim and we will have to revise your quote based on the condition the items were received. You are solely responsible for ensuring that your item adequately packed.
Q: What payment options do you offer?
A: TronicsCenter.com issues payment via PayPal or company check. PayPal arrives within 1 business day, and company checks can take 1-7 days to receive via USPS first class mail .
Q: Do you offer expedited payment options?
A: Yes we do. Payment via PayPal is instant. Note: Payments will not be issued until TronicsCenter.com receives and tests your device.
Q: I am interested in buying a few different items from your store. Will I receive any discounts if I buy multiple items?
A: Yes! Please email us at Support@TronicsCenter.com or call us at (747)477-6974 and tell us what you need. We will happily give you a discount if you purchase multiple items!
Q: I don’t see my question here, how do I get an answer?
A: Feel free to email us at Support@TronicsCenter.com, contact us via the live chat feature located on the bottom of our website, or call us at (747)477-6974.